Returns and Refunds Policy

Returns and Refunds Policy for MEADOW CHARM GIFT LLC

Effective Date: January 1, 2024

At MEADOW CHARM GIFT LLC, we want you to be completely satisfied with your purchase. If you're not entirely happy with your purchase, we're here to help.

Return Period

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

How to Initiate a Return

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail contact@meadowcharmgift.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for Returns

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days
• The goods are in the original packaging
• The goods are unused and in resalable condition
• All original tags and labels are attached
• You provide the original receipt or proof of purchase

Non-Returnable Items

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.
• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
• Gift cards and promotional items

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Return Process

1. Contact our customer service team at contact@meadowcharmgift.com to initiate your return
2. Provide your order number and reason for return
3. Wait for return authorization and shipping instructions
4. Pack the item securely in original packaging
5. Ship the item to the address provided by our customer service team
6. Once we receive and inspect the returned item, we will process your refund

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Return Shipping Costs

You are responsible for the cost and risk of returning the goods to us.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Exchanges

If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. We will process the refund for the returned item once it's received.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at contact@meadowcharmgift.com or call +13085941617. We will arrange for a replacement or refund at no additional cost to you.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at contact@meadowcharmgift.com.

Contact Information

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail contact@meadowcharmgift.com or phone +13085941617.